The Stable Door stands behind the quality of its products. If you find you are not satisfied with your purchase, simply return it within 30 days and we will refund the purchase price or replace/exchange the item for you. Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). We guarantee your satisfaction. Please prepay postage at the point of return. Please send your merchandise back via INSURED UPS, or INSURED USPS PARCEL POST with tracking number to the following address:
The Stable Door, Inc 7152 W Crystal Road Glendale, AZ 85308-9574
Please include your original invoice with return.
The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Unless you specify otherwise, we ship UPS Ground, and US Postal Service. Most customers will see their in-stock items in approximately 4 - 10 business days. We ship all orders promptly. However, occasionally items are not in stock due to manufacturers' delay. You will be notified of any delay. (On custom or special orders, please allow approximately 4-6 weeks for delivery or see delivery times, where indicated, with specific custom items.)
Foreign Orders: Remittance payable in US funds in the form of bank check, paypal or postal money order. Email us at firstname.lastname@example.org for information regarding shipping and handling. Customers are responsible for all related duties and taxes for shipments outside the USA.